Manage your support contact - Metronome

Each Metronome account has one support contact. This is the person we’ll reach out to about urgent account questions, API issues, escalations, and important support updates. You can find the current contact in Settings > Team. Look for the Support contact label next to their name.

Change the support contact

Account admins can choose a different active team member:

Go to Settings > Team.
Open the actions menu for the new contact.
Select Set as support contact.
Confirm the change.

Your account must always have a support contact. Before deactivating the current contact, choose someone else to replace them. You cannot choose someone whose invitation is pending or whose account has been deactivated.