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Customers & Billing

Manage your customer relationships and optimize their billing experience with Metronome’s comprehensive customer lifecycle tools. From initial provisioning to ongoing optimization, this section provides everything you need to deliver exceptional customer experiences while scaling your billing effectively with Metronome.

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What you’ll cover in Customers & Billing

This section covers the complete customer journey and billing management, including:
  • Customer Management: Provision customers, manage lifecycles, and control product access
  • Customer Experience: Build dashboards, set spend controls, and provide transparency
  • Fraud Protection: Implement spend thresholds and entitlement controls
  • Notifications: Set up alerts and monitoring for proactive customer management

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Key topics

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Manage customers

Handle the complete customer lifecycle from onboarding to renewal:
  • Provision Customers: Create customer objects, configure contracts, and set up ingest aliases
  • Customer Lifecycle: Manage renewals, upsells, downgrades, and contract transitions
  • Customer Tiers: Organize customers by tiers and manage different access levels
  • Product Access: Control which products and features customers can access
  • Renewals: Automate and manage customer contract renewals

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Optimize customer experience

Deliver exceptional customer experiences with transparency and control:
  • Customer Dashboards: Build API-powered dashboards showing usage, spend, and commitments
  • Spend Controls: Set customer spending limits and payment gates
  • Customer Controls: Provide customers with self-service billing management
  • Balance Tracking: Show remaining balances and commitment usage
  • Reporting: Deliver comprehensive usage and billing reports

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Manage fraud and entitlements

Protect your business while maintaining customer trust:
  • Fraud Prevention: Implement spend thresholds and payment gates
  • Entitlement Controls: Manage product access and feature gating
  • Spend Monitoring: Track unusual usage patterns and spending
  • Access Management: Control customer permissions and product availability

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Set up notifications

Stay informed and proactive with comprehensive alerting:
  • Create Alerts: Set up notifications for spend, usage, and commitment thresholds
  • Enforce Thresholds: Automatically trigger actions when limits are reached
  • Lifecycle Monitoring: Track customer contract states and transitions
  • Webhook Integration: Connect alerts to your existing notification systems

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Getting started

Ready to optimize your customer billing experience? Start with provisioning your first customer or explore customer dashboard examples to see how to provide transparency and control to your customers.