Skip to main content Customers & Billing Manage your customer relationships and optimize their billing experience with Metronome’s comprehensive customer lifecycle tools. From initial provisioning to ongoing optimization, this section provides everything you need to deliver exceptional customer experiences while scaling your billing effectively with Metronome.
What you’ll cover in Customers & Billing This section covers the complete customer journey and billing management, including:
Customer Management : Provision customers, manage lifecycles, and control product accessCustomer Experience : Build dashboards, set spend controls, and provide transparencyFraud Protection : Implement spend thresholds and entitlement controlsNotifications : Set up alerts and monitoring for proactive customer management
Key topics Manage customers Handle the complete customer lifecycle from onboarding to renewal:
Provision Customers : Create customer objects, configure contracts, and set up ingest aliasesCustomer Lifecycle : Manage renewals, upsells, downgrades, and contract transitionsCustomer Tiers : Organize customers by tiers and manage different access levelsProduct Access : Control which products and features customers can accessRenewals : Automate and manage customer contract renewals
Optimize customer experience Deliver exceptional customer experiences with transparency and control:
Customer Dashboards : Build API-powered dashboards showing usage, spend, and commitmentsSpend Controls : Set customer spending limits and payment gatesCustomer Controls : Provide customers with self-service billing managementBalance Tracking : Show remaining balances and commitment usageReporting : Deliver comprehensive usage and billing reports
Manage fraud and entitlements Protect your business while maintaining customer trust:
Fraud Prevention : Implement spend thresholds and payment gatesEntitlement Controls : Manage product access and feature gatingSpend Monitoring : Track unusual usage patterns and spendingAccess Management : Control customer permissions and product availability
Set up notifications Stay informed and proactive with comprehensive alerting:
Create Alerts : Set up notifications for spend, usage, and commitment thresholdsEnforce Thresholds : Automatically trigger actions when limits are reachedLifecycle Monitoring : Track customer contract states and transitionsWebhook Integration : Connect alerts to your existing notification systems
Getting started Ready to optimize your customer billing experience? Start with provisioning your first customer or explore customer dashboard examples to see how to provide transparency and control to your customers. 
